Cart
Checkout Secure

Coupon Code: FT68LD435 Copy Code

Free Shipping In The Continental USA

Have a Question? Contact Us

1-888-400-7904

Mon-Sun 9am-7pm Eastern

Warranty and Returns

LIMITED LIFETIME WARRANTY

In this age of disposable commodities and throw away products we believe its time for a change. That's why we offer a lifetime guarantee on all our leather products. There is a true cost to fashion and it cannot be measured exclusively in dollars. The materials that went into it, the artists that craft it and the resources used to get it around the world and into your hands are very much real and undeniable. That's why we create timeless, durable garments made from the best materials and made to last a lifetime and we back that up with a lifetime guarantee. 

What does the warranty cover?

Our limited warranty covers all mechanical failures such as broken clips, snaps and ties and all structural failures such broken seams and stitch work for the lifetime of the product.

What does it not cover?

We do not cover aesthetic damage such stains, rips, tears, burns, or theft. Aesthetic damage is defined as damage caused exclusively by the owner of the product, with no mechanical or structural failure.

What is the Period of coverage?

Our warranty covers the original registrar for the life of the product. As long as you bought it from us, have a copy of your receipt or registered your warranty upon purchase, you are covered. We do not cover products that have been resold.

What will we do to fix mechanical or structural failures?

We will fix all mechanical or structural failures to the best of our ability. If we are unable to fix the issue we will replace the product free of charge. In some circumstances where replacement is necessary but the original product has been discontinued, we may substitute the original product for a comparable product from our current collection.

How do you get the service?

Simply register your your purchase on the form below including the order number that was on the box when received or from the receipt. We recommend hanging onto your receipt but it is not necessary if you registered the warranty at the time of purchase or receiving your item as a gift.   Contact us and ship us the repair we will repair it and return it as soon as possible. 

I don't have a warranty issue, I just want to return the item.

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to exchange or refund a product. We offer a limited lifetime warranty on our products.  For returns, it should be in original, undamaged packaging. We will refund the price of the item to the purchaser, or exchange the product if an exchange has been requested, once it is received by us.

Please consider that you have a duty of care for the products during the cancellation period. Where a refund is requested, goods will be refunded within 7 days of safe receipt, unless otherwise instructed by The Perfect Haircare.   None of the above conditions affect your statutory rights when goods are faulty, or not as described.

Don't Take Our Word For it!
Here's What Our Customers Think:

Added to cart!

10% off !

When you complete your order in next:

SHOP NOW

OR

Enter coupon code SAVE10 at the checkout

Free Shipping In The Continental USA Free shipping when you order over XX You Have Qualified for Free Shipping Join the Pre-Sale List for our NEW Aquamarine Hair Towel You Have Achieved Free Shipping Free Shipping For Over $x to Free Shipping In The Continental USA You Have Achieved Free Shipping Free shipping when you order over XX ou Have Qualified for Free Shipping